Unfortunately, exchanges are not possible, this has to do with our online stock. You can scroll horizontally in the table. Outside of the European Union: We cannot refund ANY of the shipping costs. We do not refund the express delivery costs or island surcharge. Within the European Union: If you return the entire order, we will refund the entire amount including the standard shipping costs. We are doing our best to keep the product prices as low as possible, therefore we ask our customers for a small contribution to the return costs, which will be automatically deducted from the return amount. SkiWebShop can not take responsibility for lost packages. You are responsible for your shipped package. You will receive an email from us as soon as we have received your return.Īlways keep the proof of posting in a safe place. To track your return, go to the website of the carrier with which you sent your package back.
Buying ravio code#
You can follow your return package with the track&trace code that is on your shipping receipt. Has my return package arrived at your warehouse yet? If you do not receive the confirmation email within 10 working days after the package reached our warehouse, please contact our Customer Service.ĩ. During the winter season it can take a little longer. Please note that the processing time of your return can take 7 working days after receiving the package. You will also receive an email (check SPAM box). We will refund the money with the payment method that you used to pay for your order. When can I expect my money of the return? SkiWebShop cannot take the responsibility for lost packages.Ĩ. The shipping costs are at your own expense. Create your own return label and send the package to the address mentioned below. It is also possible to return your items via a different postal service than the one indicated on the return label. You will receive an email as soon as your order is processed in our warehouse. You are responsible for your parcel SkiWebShop cannot take the responsibility for lost packages. As soon as we receive your parcel, we will send you an email. Go to the website of your postal service to track your return parcel. With this number you can easily follow your parcel on its way to us. On the proof of shipment you can find the tracking number. SkiWebShop cannot take the responsibility for lost packages. Make sure you always receive the proof of shipment and remember to keep it safe. You are responsible for your parcel. Stick the return label on the top of the shipping label making sure that the part with the barcode is not pasted on the box closure (the barcode needs to be scanned by the carrier).īring the package to the shipping company stated on your return label. What do I have to do with the return label? Customers from other countries can send the order back at their own expense to the address below.Ħ. If you are from one of those countries and you didn’t receive a return label, please contact our Customer Service. The return label is included with the orders placed with shipping address in Great Britain, The Netherlands, Germany, Belgium, Austria and Luxembourg. Put it back in the box together with the products. If you write down what products you are returning with what reason, it is fine as well. You can print your order confirmation which you received in your mailbox. Do you not have a return form? No problem. You can find the return form in the attached flyer in the package. Please provide the reason of your return and put it back in the box together with the products. You can find the return form in the package that you received.
![buying ravio buying ravio](https://i.ebayimg.com/images/g/6O0AAOSwdjdcyhep/s-l300.jpg)
With the return form, our warehouse can easily link your returned products to your order. Do I have to add a return form in the return package? The original boxes for helmets or skates cannot be used as return boxes. Pack the items safely with all the labels attached, undamaged and in the original packaging. You can return your order within 14 days after receiving it. Returned products should be undamaged and unused with the original labels (and stickers) still attached.